Everything you need to know about PLUUSH™, from warmth and power to delivery, returns and everyday use.

Product & Warmth

What is the PLUUSH™ Foot Warmer?

The PLUUSH™ Foot Warmer is a soft, sherpa-lined electric foot warmer designed to keep both feet cosy while you're relaxing, working from home, studying or unwinding.

Simply connect the supplied USB power cable, place both feet inside and select your preferred heat setting.

Unlike traditional slippers, PLUUSH keeps both feet together inside one plush warmer, creating a cosy enclosed space around your feet.

How does PLUUSH™ heat up?

PLUUSH uses an internal electric heating element powered through its USB connection.

Once connected to a suitable USB power source, use the control button to select your preferred heat setting. The warmer then provides gentle heat inside the plush, sherpa-lined interior.

Does it have different heat settings?

Yes. PLUUSH has 3 heat settings, allowing you to adjust the warmth depending on how you're feeling.

Use the control button to switch between the available settings until you find the level that's most comfortable for you.

How quickly does it get warm?

PLUUSH is designed to begin producing warmth after it's connected and switched on. The exact time it takes to feel warm can vary depending on your selected heat setting, room temperature and power source.

For the cosiest experience, place your feet inside while the warmer heats up rather than waiting for the entire interior to become warm first.

Does it get extremely hot?

No. PLUUSH is intended to provide comfortable, gentle warmth, rather than the intense heat you might expect from something such as a conventional space heater.

The three settings allow you to choose the level that feels most comfortable for you.

Will it actually help if my feet are always cold?

PLUUSH is specifically designed to provide direct warmth around your feet, making it ideal for cold mornings, evenings on the sofa, working at a desk and other times when your feet feel chilly.

Individual experiences will naturally vary, but the combination of the plush exterior, sherpa-style interior and electric heating is designed around keeping your feet cosy.

Power & Everyday Use

Is PLUUSH™ rechargeable?

PLUUSH is USB powered and is designed to operate while connected to a suitable power source. It should not be described as a cordless rechargeable product unless specifically stated for your model.

What do I plug it into?

PLUUSH comes with its USB power cable.

Connect it to a suitable compatible USB power source. Always use an appropriate power source and follow the instructions supplied with your product.

Can I use it with a power bank?

A compatible power bank may be used where it provides the appropriate USB power required by the product.

Performance can vary depending on the power source, so always make sure the power source you're using is suitable for your PLUUSH.

Does the cable come included?

Yes. Your order includes:

1 × PLUUSH™ Foot Warmer
1 × USB power cable

You won't need to purchase the supplied cable separately.

Can I use PLUUSH™ while working at my desk?

Absolutely. That's one of the situations PLUUSH is designed for.

Place it beneath your desk, connect it to a suitable USB power source, slip your feet inside and choose your preferred heat setting.

It's particularly useful for working-from-home days when the rest of you feels comfortable but your feet refuse to cooperate.

Can I use it on the sofa?

Yes. PLUUSH is ideal for relaxing on the sofa, reading, watching TV or simply winding down on a cold evening.

Just make sure the cable isn't being pulled, trapped or positioned where someone could trip over it.

Can I use it in bed?

PLUUSH is intended as a foot warmer for use while you're awake and able to monitor it. Do not use it while sleeping.

Unplug the product once you've finished using it.

Size & Comfort

What size is the PLUUSH™ Foot Warmer?

The approximate product dimensions are:

34 × 25 × 24 cm

Because the product is made from soft materials and measurements are taken manually, slight variations may occur.

Is it one foot warmer or two separate slippers?

It's one foot warmer for both feet.

You place both feet inside the same plush, sherpa-lined warmer rather than wearing two individual heated slippers.

Will both of my feet fit inside?

PLUUSH measures approximately 34 × 25 × 24 cm and is designed to accommodate both feet together.

Fit and comfort can naturally vary depending on foot size and how much room you prefer.

If you're particularly concerned about fit, we recommend comparing the product dimensions with your feet before ordering.

Is it suitable for men and women?

Yes. PLUUSH isn't designed around men's or women's shoe sizing. It's a single foot warmer designed for both feet.

The most important thing to consider is its approximate 34 × 25 × 24 cm dimensions.

What is the inside made from?

PLUUSH features a soft plush construction with a cosy sherpa-style interior, designed to feel comfortable against your feet while helping retain warmth.

Do I need to wear socks with it?

No. That's completely up to you.

You can use PLUUSH with socks if you prefer, particularly on very cold days, or place your feet inside without them if that's more comfortable for you.

Colours

What colours are available?

PLUUSH is currently available in:

Dusty Pink
Soft Grey

Select your preferred colour on the product page before adding your PLUUSH to your cart.

Will the colour look exactly the same as the photos?

We do our best to represent each colour accurately.

However, the exact shade may appear slightly different depending on your phone, computer display, screen brightness and lighting conditions. Minor variations between production batches can also occur.

Safety & Care

Is the PLUUSH™ Foot Warmer safe to use?

PLUUSH uses low-voltage USB power and is designed for everyday foot-warming use when operated correctly.

As with any electrical warming product, it should be used responsibly. Keep the product and cable dry, connect it only to a suitable power source, avoid damaging or trapping the cable, and unplug it when you've finished using it.

Always follow the instructions supplied with your product.

Can children use PLUUSH™?

PLUUSH is an electrical heating product and should not be treated as a toy.

Children should not use it unsupervised. Anyone who may be unable to recognise or communicate excessive heat should only use heated products with appropriate supervision and according to the supplied safety instructions.

Can I leave it switched on unattended?

No. We recommend using PLUUSH only while you're present and able to monitor it.

Disconnect it from its power source when you've finished using it.

Can I sleep with it switched on?

No. Do not use PLUUSH while sleeping.

It's designed to keep your feet cosy while you're awake — for example, while working, reading, relaxing or watching TV.

Can PLUUSH™ get wet?

PLUUSH contains electrical components, so keep the warmer, controller and cable dry.

Do not use it when wet or in environments where it may become exposed to water.

How do I clean my PLUUSH™?

Because PLUUSH contains electrical components, it should never be submerged in water while electrical components are attached.

Always disconnect it from power before cleaning and follow the care instructions supplied with your particular product.

Avoid using the product again until everything is completely dry.

Orders & Delivery

Where do you ship?

We ship PLUUSH orders to customers in the United Kingdom, United States, Europe and other supported international destinations.

Available delivery destinations will be shown at checkout.

How long does delivery take?

Our standard timeframe is:

Processing: 1–2 business days
Shipping: approximately 5–8 business days

This applies to the UK, US, Europe and other supported international destinations.

Most orders should therefore arrive approximately 6–10 business days after ordering, including processing.

These are estimates rather than guaranteed delivery dates, as carrier or customs delays can occasionally occur.

Will I receive tracking?

Where tracking is available for your shipment, we'll send your tracking information once your order has been dispatched.

Please allow 24–48 hours after dispatch for the carrier's tracking information to begin updating.

Why isn't my tracking updating?

Tracking doesn't necessarily update at every point during a parcel's journey.

It's normal for there occasionally to be a gap between scans, particularly during international transit.

If your estimated delivery window has passed and there has been no meaningful tracking update, contact us with your order number and we'll help investigate.

My tracking says delivered, but I don't have my parcel. What should I do?

First, check any safe places around your property, with other members of your household and with nearby neighbours. You should also check whether the carrier provided a delivery photograph or additional instructions.

If you still can't locate your parcel, contact us with your order number and we'll help determine the appropriate next steps.

Will I have to pay customs or import charges?

International orders may be subject to local customs duties, taxes or import charges depending on the destination.

Where applicable, these charges are determined by local authorities and may be the customer's responsibility unless otherwise stated during checkout.

Returns & Refunds

What is your return policy?

Eligible PLUUSH purchases can be returned under our 14-day returns policy.

You must contact us within 14 days of receiving your order to request a return.

Please see our full Returns & Refunds Policy for eligibility requirements and complete terms.

Are returns free?

Yes. Eligible returns include free return shipping.

Can I return PLUUSH if I change my mind?

Yes, provided your return meets the requirements of our Returns & Refunds Policy and you contact us within the applicable 14-day period.

The item should be in the same condition in which you received it, with its supplied components and without damage, staining, odours or unnecessary signs of use.

Your applicable statutory consumer rights are unaffected.

What if my PLUUSH arrives damaged or faulty?

Send us your order number, a description of the problem and clear photographs or video where appropriate.

We'll review the issue and arrange an appropriate resolution, which may include a replacement or refund.

What if I receive the wrong colour or item?

If we've sent the wrong item, we'll help get the issue resolved.

How long do refunds take?

Once your return has been received and inspected, we'll let you know whether your refund has been approved.

Approved refunds are sent back to your original payment method.

Your bank or payment provider may then take additional time to display the funds in your account.

Changes & Cancellations

Can I change my order after placing it?

We'll do our best to make the change before fulfilment begins, but we cannot guarantee changes once your order has entered processing or has been dispatched.

Can I cancel my order?

If your order hasn't entered fulfilment yet, we may be able to cancel it.

If the parcel has already been dispatched, you'll generally need to wait for it to arrive and then follow our return process.

I entered the wrong delivery address. What should I do?

If your order hasn't been dispatched, we'll do our best to update it.

Once a parcel has entered the carrier network, we cannot guarantee that the delivery address can be changed.

Payments

What payment methods do you accept?

The payment methods currently available to you will be displayed securely during checkout.

Availability can vary depending on your country, device and the payment options enabled on our store.

Is checkout secure?

Our store uses Shopify's checkout infrastructure and the payment options displayed at checkout.

Your available payment method will securely process your payment information during checkout.

What currency will I be charged in?

The currency shown while shopping and at checkout will depend on the market and currency options available for your location.

Always check the final order total and currency shown at checkout before completing your purchase.

Still Need Help?

How can I contact PLUUSH?

If your question isn't answered above, visit our Contact Us page.

For questions about an existing order, include your order number and the email address used to place the order so we can help you as quickly as possible.

PLUUSH™
Cold feet, consider them handled.

Frequently Asked Questions